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Order processing times and delivery options

 

We deliver orders to customers across Switzerland and Liechtenstein. These deliveries are handled by Swiss Post and do not usually require a signature, with the exception of payment by Swissbilling or for particularly expensive orders.

Orders are packed from Monday to Friday. Orders placed and confirmed before 12.30pm will be shipped on the same day

Once your order has been finalised, you will receive a confirmation email. After confirmation of your payment (if you are paying by bank transfer), you will receive a notification email and we will prepare your order for delivery.

Shipping may be delayed if your order includes customised products (e.g. printing, glitter names or stencils) – this is clearly stated in the product description where appropriate.

If the package is small, the postman may leave it in your letter box. Some products (e.g. edible prints or glitter names) are delivered by  Courrier A in a cardboard envelope if there are no other items in your order (in this case, 3 CHF will be automatically added to the delivery charges). When your order is despatched, you will also receive a confirmation email, and, if applicable, a tracking number (which can be checked the same evening). 

 

Delivery is free from 150 CHF (please note: the value of your order will decrease when redeeming loyalty points).

 

Delivery methods

 

You can select your delivery method when finalising your order in your basket. Your chosen method will also be specified in your confirmation email.

 

Priority - Swiss Post

Enjoying fast delivery, PostPac Priority packages are normally delivered the next working day after despatch (Monday to Friday). Depending on the delivery area, some packages collected by Swiss Post on Friday are not delivered until Tuesday.

--> For orders placed on Friday before 12.30pm requiring delivery on Saturday morning, add the Swiss Express "Moon" stamp to your basket! 

Economy - Swiss Post

Your package will be delivered anywhere in Switzerland within two working days (Monday to Friday).

 

In-store collection Geneva

Choose your items, pay for your order and we will prepare it to be collected in-store during opening hours. You will receive an email to confirm that your order is ready to be collected. The same deadlines apply as per delivery: we guarantee same day packaging of orders placed before 12.30pm. We do not charge delivery costs for this method – it is up to you to come to our store. If you accidentally choose this option, please contact us to cancel the order or to pay additional delivery charges.

 

In-store collection at Cuppin's Geneva

No time to cross the lake? Choose to collect your order at the Cuppin's store in Eaux-Vives. Your order will take 2-3 working days to process. You will receive an email to confirm that it is ready to be collected. 

Store address: Cuppin’s, 13, Rue de la Terrassière, 1207 Geneva

Opening hours: closed on Mon, Tue-Fri: 07.30am-6pm, Sat: 10am-6pm 

Please check current opening hours athttps://www.cuppins.ch/pages/contact

If you accidentally choose this option, please contact us to cancel the order or to pay additional Swiss Post delivery charges.

 

Don’t forget, you can always come down during opening hours to browse our products at the Genevacakes store in La Servette!

 

Delivery options at the end of the basket confirmation: